Business Plan 2017 – 2018

At Surrey Place we provide an inclusive, interdisciplinary approach to support infants, children, youth and adults living with developmental disabilities, autism spectrum disorders and blind low vision.

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2017-2018 Operational Plan Update

1. Strengthen Our Capacity

Strategically invest in our people and infrastructure

Operational Goals

  • Increase efficiency
  • Enhance employee experience

2017-18 Results

  • Systems & facility modernizations
  • Employee development
  • Organizational design

2. Bridge Gaps in the System

Expand health system collaboration

Operational Goals

  • Increase access to healthcare

2017-18 Results

  • Updated primary care guidelines
  • Expanded clinics

3. Leverage Our Life-Span Model

Improve best practices for all age groups

Operational Goals

  • Improve pathways & transitions
  • Reorganize levels of service
  • Address underserved populations

2017-18 Results

  • Enhanced clinical model projects
  • Wellness service stream
  • Service expansions

4. Shape the Future

Enhance provincial services

Operational Goals

  • Enhance government, stakeholder and advocacy efforts

2017-18 Results

  • Expanded lead roles
  • Northern Ontario expansion

5. Build a Centre of Excellence

Create and share knowledge

Operational Goals

  • Enhance capacity for evidence informed practice through research, evaluation & education by continuing to work with our partners

2017-18 Results

  • Primary care guidelines
  • Integrating research/evaluation & service
  • Enhanced student training
  • Dissemination of evidence
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2017-18 Key Performance Metrics

Key Performance Indicators for the Three Years Ended March 31, 2016, 2017 and 2018.

Key Performance IndictorsDefinition2015-162016-172017-183 Year Change
1 Growth in clients servedUnique clients served per year8,4929,7969,70114%
Growth in revenue for service deliveryRevenue from all sources$46,717,067$53,386,583$63,811,02642%
Budget management effectivenessSurplus (deficit) for the year$1,578$19,826$8,028409%
Cash flow effectivenessCurrent assets less current liabilities$508,611$527,762$535,9385%
Community partner service delivery supportPayments to partners for direct service delivery$3,402,458$4,843,116$6,497,181121%
Organization wide quality standards with Accreditation Canada4 year third party assessment against national health care standardsAccredited 2016-2020 status
Organization wide risk assessment (Transfer Payment Risk Assessment)3 year provincial government risk organizational risk assessment 2016 low risk rating assessment status retained in May 2018 annual follow up review
Program specific quality standards (Quality Assurance Measures)Ministry of Community and Social Services annual assessment against provincial service delivery standards2018 audit compliance achievement for adult and DSO Toronto.
Internship quality Standards (Canadian Psychology Association Internship Accreditation)Third party 7 year cycle assessment of psychology internship program quality against national standardsAchieved accredited status in 2016-2022

Note that 1 above includes active DSO. Without DSO the numbers would be 6,059, 7,155 and 7,087 for 2015-16, 2016-17 and 2017-18 respectively.

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2017-18 Summarized Financial Statements

These summary financial statements were prepared from the audited financial statements for the year ended March 31, 2018 that are available at www.surreyplace.ca/accountability

Summarized Statement of Financial Position

As at March 31, 2018, with comparative figures for 2017

Assets20172018
Cash and cash equivalents5,982,6297,646,105
Receivables and prepaids1,180,1121,800,232
7,162,7419,446,337
Property and equipment4,080,6484,462,587
11,243,38913,908,924
Liabilities
Accounts payable and accrued liabilities5,303,7915,432,709
Deferred revenue1,331,1883,477,690
6,634,9798,910,399
Deferred contributions for property and equipment3,714,8444,096,931
10,349,82313,007,330
Net Assets
Invested in property and equipment365,129367,079
Internally restricted reserve fund157,284157,284
Unrestricted operating 371,153377,231
893,566901,594
11,243,38913,908,924

Summarized Statement of Operations

Year ended March 31, 2018, with comparative figures for 2017

Revenue20172018
Provincial government50,434,96660,611,324
Municipal Government840,668852,736
Grants355,890427,998
Amortization of deferred contributions 753,386775,195
Other revenue1,001,673 1,143,773
53,386,58363,811,026
Expenses
Programs
Autism services34,919,26244,340,075
Developmental services12,763,17413,671,639
Developmental Services Ontario, Toronto Region2,448,7592,598,083
Blind low vision services2,027,5512,000,992
52,158,74662,610,789
Administration4,158,7914,968,526
Administration recoveries(3,703,491)(4,553,610)
Amortization of property and equipment752,711777,293
53,366,75763,802,998
Excess of revenue over expenses19,8268,028
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2017-18 Program Evaluation Metrics

0

Infants, children, youth and
adults served in 2017-18

Total unique individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support

0

Parents of children and youth with autism reported that Applied Behaviour Analysis (ABA) programs led by Surrey Place across the Toronto partnership are respectful, well-coordinated and family-centered (sample size of 1,459)

MPOC 20 (Measure of Process of care 20)

0
%

Out of a sample of 875 clinicians supporting adults and children with developmental disabilities, in 85% of cases clinicians rated all goals as achieved for services provided.

Data from clinician ratings of goal achievement for client in Developmental Service Age programs/ All client received service through the new Service Model initiated in 2013 based on Service blocks. Clinician record goal achievement on the MIS form when closing a client

Out of a sample of 143 parents whose children received group interventions in Autism Services:

Said their child improved 73%
Rated the change as very or extremely important 69%
Were of parents were satisfied or very satisfied with the service 87%

Data collected through satisfaction surveys given to parents after their child receives a group services

0

1,238 parents whose children received services through the Toronto Autism ABA Services rated the degree to which services were family- centred with: Average ratings in all domains ranging from “A Fairly Great Extent’ to “A Great Extent’ and the highest ratings achieved in the area of provision of Respectful and Supportive Care and Providing Specific Information.
MPOC 20 (Measure of Process of care 20)

Clients Reside in East Toronto

Clients Reside in South Toronto

Clients Reside in North Toronto

Clients Reside in West Toronto

Clients reside in Northern Ontario and other communities

0
%

of individuals are infants
0 to 6 years old 1

0
%

of individuals are children and
youth 6 to 18 years old1

0
%

individuals are adults
over 18 years old1

1Characteristics of individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support

0
%

of individuals identify as Male 1

0
%

of individuals identify as Female1

0
%

individuals speak English as their second language1

0
%

individuals speak English as their first language1

1Characteristics of individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support

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2018-2019 Operational Goals

1. Strengthen Our Capacity

Strategically invest in our people and infrastructure

Operational Goals

  • Increase efficiency
  • Enhance employee experience

2. Bridge Gaps in the System

Expand health system collaboration

Operational Goals

  • Increase access to healthcare

3. Leverage Our Life-Span Model

Improve best practices for all age groups

Operational Goals

  • Improve pathways & transitions
  • Reorganize levels of service
  • Address underserved populations

4. Shape the Future

Enhance provincial services

Operational Goals

  • Enhance government, stakeholder and advocacy efforts

5. Build a Centre of Excellence

Create and share knowledge

Operational Goals

  • Enhance capacity for evidence informed practice through research, evaluation & education by continuing to work with our partners