Business Plan 2017 – 2018
At Surrey Place we provide an inclusive, interdisciplinary approach to support infants, children, youth and adults living with developmental disabilities, autism spectrum disorders and blind low vision.
2017-2018 Operational Plan Update
1. Strengthen Our Capacity
Strategically invest in our people and infrastructure
Operational Goals
- Increase efficiency
- Enhance employee experience
2017-18 Results
- Systems & facility modernizations
- Employee development
- Organizational design
2. Bridge Gaps in the System
Expand health system collaboration
Operational Goals
- Increase access to healthcare
2017-18 Results
- Updated primary care guidelines
- Expanded clinics
3. Leverage Our Life-Span Model
Improve best practices for all age groups
Operational Goals
- Improve pathways & transitions
- Reorganize levels of service
- Address underserved populations
2017-18 Results
- Enhanced clinical model projects
- Wellness service stream
- Service expansions
4. Shape the Future
Enhance provincial services
Operational Goals
- Enhance government, stakeholder and advocacy efforts
2017-18 Results
- Expanded lead roles
- Northern Ontario expansion
5. Build a Centre of Excellence
Create and share knowledge
Operational Goals
- Enhance capacity for evidence informed practice through research, evaluation & education by continuing to work with our partners
2017-18 Results
- Primary care guidelines
- Integrating research/evaluation & service
- Enhanced student training
- Dissemination of evidence
2017-18 Key Performance Metrics
Key Performance Indicators for the Three Years Ended March 31, 2016, 2017 and 2018.
| Key Performance Indictors | Definition | 2015-16 | 2016-17 | 2017-18 | 3 Year Change |
| 1 Growth in clients served | Unique clients served per year | 8,492 | 9,796 | 9,701 | 14% |
| Growth in revenue for service delivery | Revenue from all sources | $46,717,067 | $53,386,583 | $63,811,026 | 42% |
| Budget management effectiveness | Surplus (deficit) for the year | $1,578 | $19,826 | $8,028 | 409% |
| Cash flow effectiveness | Current assets less current liabilities | $508,611 | $527,762 | $535,938 | 5% |
| Community partner service delivery support | Payments to partners for direct service delivery | $3,402,458 | $4,843,116 | $6,497,181 | 121% |
| Organization wide quality standards with Accreditation Canada | 4 year third party assessment against national health care standards | Accredited 2016-2020 status |
| Organization wide risk assessment (Transfer Payment Risk Assessment) | 3 year provincial government risk organizational risk assessment | 2016 low risk rating assessment status retained in May 2018 annual follow up review |
| Program specific quality standards (Quality Assurance Measures) | Ministry of Community and Social Services annual assessment against provincial service delivery standards | 2018 audit compliance achievement for adult and DSO Toronto. |
| Internship quality Standards (Canadian Psychology Association Internship Accreditation) | Third party 7 year cycle assessment of psychology internship program quality against national standards | Achieved accredited status in 2016-2022 |
Note that 1 above includes active DSO. Without DSO the numbers would be 6,059, 7,155 and 7,087 for 2015-16, 2016-17 and 2017-18 respectively.
2017-18 Summarized Financial Statements
These summary financial statements were prepared from the audited financial statements for the year ended March 31, 2018 that are available at www.surreyplace.ca/accountability
Summarized Statement of Financial Position
As at March 31, 2018, with comparative figures for 2017
| Assets | 2017 | 2018 |
| Cash and cash equivalents | 5,982,629 | 7,646,105 |
| Receivables and prepaids | 1,180,112 | 1,800,232 |
| 7,162,741 | 9,446,337 | |
| Property and equipment | 4,080,648 | 4,462,587 |
| 11,243,389 | 13,908,924 | |
| Liabilities | ||
| Accounts payable and accrued liabilities | 5,303,791 | 5,432,709 |
| Deferred revenue | 1,331,188 | 3,477,690 |
| 6,634,979 | 8,910,399 | |
| Deferred contributions for property and equipment | 3,714,844 | 4,096,931 |
| 10,349,823 | 13,007,330 | |
| Net Assets | ||
| Invested in property and equipment | 365,129 | 367,079 |
| Internally restricted reserve fund | 157,284 | 157,284 |
| Unrestricted operating | 371,153 | 377,231 |
| 893,566 | 901,594 | |
| 11,243,389 | 13,908,924 | |
Summarized Statement of Operations
Year ended March 31, 2018, with comparative figures for 2017
| Revenue | 2017 | 2018 |
| Provincial government | 50,434,966 | 60,611,324 |
| Municipal Government | 840,668 | 852,736 |
| Grants | 355,890 | 427,998 |
| Amortization of deferred contributions | 753,386 | 775,195 |
| Other revenue | 1,001,673 | 1,143,773 |
| 53,386,583 | 63,811,026 | |
| Expenses | ||
| Programs | ||
| Autism services | 34,919,262 | 44,340,075 |
| Developmental services | 12,763,174 | 13,671,639 |
| Developmental Services Ontario, Toronto Region | 2,448,759 | 2,598,083 |
| Blind low vision services | 2,027,551 | 2,000,992 |
| 52,158,746 | 62,610,789 | |
| Administration | 4,158,791 | 4,968,526 |
| Administration recoveries | (3,703,491) | (4,553,610) |
| Amortization of property and equipment | 752,711 | 777,293 |
| 53,366,757 | 63,802,998 | |
| Excess of revenue over expenses | 19,826 | 8,028 |
2017-18 Program Evaluation Metrics
Infants, children, youth and
adults served in 2017-18
Total unique individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support
Parents of children and youth with autism reported that Applied Behaviour Analysis (ABA) programs led by Surrey Place across the Toronto partnership are respectful, well-coordinated and family-centered (sample size of 1,459)
MPOC 20 (Measure of Process of care 20)
Out of a sample of 875 clinicians supporting adults and children with developmental disabilities, in 85% of cases clinicians rated all goals as achieved for services provided.
Data from clinician ratings of goal achievement for client in Developmental Service Age programs/ All client received service through the new Service Model initiated in 2013 based on Service blocks. Clinician record goal achievement on the MIS form when closing a client
Out of a sample of 143 parents whose children received group interventions in Autism Services:
Data collected through satisfaction surveys given to parents after their child receives a group services
1,238 parents whose children received services through the Toronto Autism ABA Services rated the degree to which services were family- centred with: Average ratings in all domains ranging from “A Fairly Great Extent’ to “A Great Extent’ and the highest ratings achieved in the area of provision of Respectful and Supportive Care and Providing Specific Information.
MPOC 20 (Measure of Process of care 20)
Clients Reside in East Toronto
Clients Reside in South Toronto
Clients Reside in North Toronto
Clients Reside in West Toronto
Clients reside in Northern Ontario and other communities
of individuals are infants
0 to 6 years old 1
of individuals are children and
youth 6 to 18 years old1
individuals are adults
over 18 years old1
1Characteristics of individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support
of individuals identify as Male 1
of individuals identify as Female1
individuals speak English as their second language1
individuals speak English as their first language1
1Characteristics of individuals served during the period April 1, 2017 to March 31, 2018 – Reviewed and approved by Director, Quality and Decision Support
2018-2019 Operational Goals
1. Strengthen Our Capacity
Strategically invest in our people and infrastructure
Operational Goals
- Increase efficiency
- Enhance employee experience
2. Bridge Gaps in the System
Expand health system collaboration
Operational Goals
- Increase access to healthcare
3. Leverage Our Life-Span Model
Improve best practices for all age groups
Operational Goals
- Improve pathways & transitions
- Reorganize levels of service
- Address underserved populations
4. Shape the Future
Enhance provincial services
Operational Goals
- Enhance government, stakeholder and advocacy efforts
5. Build a Centre of Excellence
Create and share knowledge
Operational Goals
- Enhance capacity for evidence informed practice through research, evaluation & education by continuing to work with our partners